Shipping policy

Shipping Policy

Last updated: 6 August 2026
Every Dark Charms original is hand-painted to order. Prints are made to order too. We do not hold stock.

 

Originals, Estimated Delivery

Free shipping on all hand-painted originals. Every piece, every size, both formats.
Your painting is made after you order, so nothing sits in a warehouse.
  • Painting 10 to 15 days
  • Drying 2 to 3 days
  • Delivery 5 to 7 days
  • Rolled originals, total 20 to 30 days
  • Stretched originals ship rolled to our framing partner, are stretched there, then ship to you boxed. That adds around 7 days, for a total of 27 to 37 days.
  • All timeframes are calendar days.
  • Sometimes a piece needs an extra day to get right. We take the day.

 

Prints, Estimated Delivery

Prints are printed and dispatched within a couple of days, then on their way.
Delivery is 4 to 6 business days, United States and Australia.
Prints are produced locally in each market, which is why they arrive quickly.

 

Shipping Costs

Hand-painted originals ship free. Every piece, every size, both formats. No exceptions, no checkout surprises.
Prints ship at a flat rate, calculated at checkout: $9 unframed, $19 framed.

 

Tracking

Tracking lands in your inbox the moment your order ships. Please check tracking before contacting us about delivery status.

 

If You Have a Hard Deadline

Email support@darkcharms.co before placing your order so we can confirm we can meet it. We cannot guarantee delivery for deadlines we have not been told about at the time of order.

 

How Your Art Ships

Rolled originals ship in a protective museum-grade tube. This is standard for original artwork and is how galleries, auction houses and artists worldwide ship paintings safely. Once received, you can have your painting stretched and framed locally.
Stretched originals are stretched on solid wooden bars by our framing partner and ship boxed.
Unframed prints ship flat in rigid mailers at small sizes, or rolled in protective tubes at large format.
Framed prints ship boxed with the hanging kit included.

 

Where We Ship

United States and Australia. For anywhere else, email support@darkcharms.co for availability and estimated delivery times.

 

Peak Periods

Times may vary during peak periods such as Christmas, Valentine's Day and Mother's Day, and we will update the website if delays are expected.

 

Pricing and Currency

All prices on this website are shown and charged in United States Dollars (USD), wherever you are ordering from.

 

Customs, Duties and Taxes

Australian orders include GST where applicable, shown at checkout. Orders shipped outside Australia may be subject to customs duties, import taxes or brokerage fees charged by the destination country. These charges are not included in our product prices or shipping costs and are the responsibility of the buyer.
Prints are produced locally in each market, so they do not cross a border and no customs charges apply.

 

Where Your Art Is Made

Our original artworks are hand-painted and dispatched by our studio partner. We declare the full value of every artwork honestly on all customs paperwork.
Prints are produced by our print partner in the customer's own country.

 

Damaged or Lost Shipments

If your order arrives damaged, contact us within 7 days of delivery at support@darkcharms.co with your order number, photos of the damaged packaging and photos of the damaged artwork. We will repair, replace or refund at no cost to you.
If your package is lost in transit, contact us at support@darkcharms.co and we will work with the carrier to locate it or arrange a replacement.

 

Returns

Catalogue originals can be returned unopened within 14 days of delivery, with return shipping at your cost. Commissioned, customised and oversize work is final sale. Faults and damage are always covered. See our Refund Policy for the full terms.

 

Delays Outside Our Control

Delays caused by carriers, customs, public holidays, weather or other circumstances outside our control are not grounds for refund. We will always communicate proactively if we are aware of an issue.

 

Contact Us

  • Email: support@darkcharms.co
  • Phone: +61 495 027 565
  • Mail: Tiamco Pty Ltd, 47 Centenary Crescent, Maroochydore QLD 4558, Australia